LiveLanguage
Support Ticket Triage
Classify incoming tickets into priority and team queues.
Given raw support ticket text, predict priority (P0-P3) and the owning team. Scored on weighted F1 across both labels.
- Solved by
- 203 people
- Highest score
- 0.911
- Submissions
- 512
- Closes
- Sep 20
Rules
- ▸No hand-labeled lookup of the eval set.
- ▸Inference must complete in under 500ms per ticket.
Success metrics
- ▸Weighted F1 above 0.8 on held-out tickets.